Shipping Policy
At Solar Starz, we aim to make delivery simple, reliable, and transparent. This Shipping Policy explains how orders are processed, shipped, and delivered to customers across South Africa.
If you have any questions about shipping or your order, you can contact us anytime at info@solarstarz.co.za.
Delivery Coverage
Solar Starz currently ships nationwide within South Africa. We work with established courier companies to ensure your order arrives safely and within the estimated delivery timeframe.
At this time, we do not offer international shipping.
Shipping Costs
Shipping fees are calculated at checkout based on:
- Your delivery address
- The size and weight of the items ordered
- Courier service availability in your area
From time to time, free shipping promotions may be offered during selected campaigns or seasonal promotions.
Unless specifically stated, express or same-day delivery is not available.
Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday).
Orders placed:
- After 12:00 PM (SAST) will begin processing the next business day
- On weekends or public holidays will be processed on the next working day
Processing includes:
- Order verification
- Payment confirmation
- Packaging and preparation for dispatch
In some cases, processing may take slightly longer due to:
- Payment verification checks
- Incorrect or incomplete shipping details
- High order volumes during busy sales periods
If there is any delay with your order, our team will contact you via email or phone.
Delivery Time
Once your order has been dispatched, the estimated delivery time is:
3–6 business days across most regions in South Africa.
Estimated Total Delivery Time
Processing time (1–2 business days)
- Shipping time (3–6 business days)
Total estimated delivery: 4–8 business days
Please note that delivery times are estimates and not guaranteed, as they depend on courier operations and your delivery location.
Courier Partners
Solar Starz works with reliable South African courier services to ensure safe and efficient delivery.
Once your order has been shipped:
- A tracking number will be sent to you via email or SMS
- Tracking information may take 24–48 hours to appear in the courier tracking system
Tracking Your Order
You will receive a tracking link once your order has been dispatched so you can monitor its progress.
If you have not received your tracking information within 48 hours of dispatch, please contact us at:
Email: info@solarstarz.co.za
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
Email: info@solarstarz.co.za
Please note:
- Orders cannot be cancelled once they have been processed or dispatched
- If the order has already been shipped, you may need to follow our returns process
Address Changes
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you need to update your address, please contact us immediately.
However:
- Address changes cannot be guaranteed after an order is processed
- Once the parcel has been shipped, couriers may not allow rerouting
Shipping Issues
Lost or Missing Packages
If your tracking information shows the package as delivered but you have not received it, please:
- Check with household members or neighbours
- Contact the courier company directly
Solar Starz cannot accept responsibility for packages marked as delivered by the courier.
Incorrect Address
Solar Starz is not responsible for orders shipped to incorrect addresses provided during checkout.
If an order is returned due to an incorrect address, additional shipping charges may apply for resending the package.
Undeliverable Orders
Orders may be returned to us due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal of delivery
In these cases:
- The order may be cancelled, or
- A reshipping fee may apply
Refunds issued will exclude the original shipping costs.
Delivery Delays
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, including:
- Severe weather conditions
- Public holidays
- Load shedding
- Courier operational delays
- Deliveries to remote or rural locations
We appreciate your patience and understanding if such situations arise.
Peak Season Shipping
During busy shopping periods such as:
- Black Friday
- Christmas
- New Year
Courier networks may experience longer delivery times due to high demand.
We recommend placing orders early during these periods to avoid potential delays.
Contact Information
If you have any questions about shipping or your order, please contact us:
Solar Starz
Email: info@solarstarz.co.za