Privacy Policy
Last Updated: February 29, 2026
Solar Starz operates this website and online store to provide customers with access to our products, services, and information (collectively referred to as the “Services”).
This Privacy Policy explains how Solar Starz collects, uses, stores, and shares your personal information when you visit our website, make a purchase, contact us, or interact with our services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will take precedence regarding the handling of personal data.
Personal Information We Collect
“Personal information” refers to any information that can identify you directly or indirectly.
We may collect and process the following types of personal information depending on how you interact with our website:
Contact Information
This may include:
- Full name
- Billing address
- Shipping address
- Phone number
- Email address
Payment Information
When you make a purchase, payment information may be collected, such as:
- Credit card or debit card details
- Payment confirmation details
- Transaction information
Payments are processed securely through trusted payment providers.
Account Information
If you create an account on our website, we may collect:
- Username
- Password
- Account preferences
- Login details
Order and Transaction Information
This includes information related to your purchases, such as:
- Products viewed or added to cart
- Wishlist items
- Orders placed
- Returns, exchanges, or cancellations
- Purchase history
Customer Support Communication
If you contact us for support or inquiries, we may collect the information you provide in your message or email.
Device and Technical Information
When you visit our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Network connection
- Unique identifiers
Website Usage Information
We may collect information about how you interact with our website, such as:
- Pages viewed
- Time spent on pages
- Navigation patterns
- Website interaction data
This information helps us improve our services and website experience.
Sources of Personal Information
We collect personal information from several sources, including:
Directly From You
When you:
- Create an account
- Place an order
- Subscribe to emails
- Contact customer support
- Submit forms on the website
Automatically Through the Website
Certain information is collected automatically through:
- Cookies
- Website analytics tools
- Device and browser interactions
Third-Party Service Providers
We may receive information from trusted partners that assist us in operating our business, such as:
- Payment processors
- Shipping providers
- Website analytics services
- Marketing tools
How We Use Your Personal Information
We use your information to operate and improve our services, including the following purposes.
Order Processing and Service Delivery
Your information allows us to:
- Process and confirm orders
- Handle payments
- Arrange shipping and delivery
- Process returns and exchanges
- Maintain your account
Improving Our Website and Services
We analyze user activity to:
- Improve website functionality
- Enhance customer experience
- Recommend products that may interest you
Marketing and Promotions
We may send promotional communications about new products, offers, or updates.
These communications may be sent through:
- SMS (where applicable)
You may unsubscribe from marketing emails at any time using the link provided in the email.
Security and Fraud Prevention
We use certain data to:
- Detect and prevent fraud
- Protect customer accounts
- Maintain secure transactions
- Protect our website and services
Customers are responsible for keeping their login credentials confidential.
Customer Communication
Your information allows us to:
- Respond to inquiries
- Provide customer support
- Notify you about orders or account updates
Legal Compliance
We may use personal information to comply with legal obligations or respond to lawful requests from authorities.
Sharing of Personal Information
Solar Starz may share your personal information with trusted third parties when necessary to operate our business.
These may include:
Service Providers
Third-party providers who assist with:
- Website hosting (WordPress hosting providers)
- Payment processing
- Order fulfillment and shipping
- IT and technical support
- Analytics services
Marketing and Advertising Partners
We may work with marketing partners to display advertisements or measure advertising performance.
These partners may process information according to their own privacy policies.
Legal Requirements
We may disclose information if required by law or if necessary to:
- Respond to legal requests
- Protect our rights
- Prevent fraud or illegal activity
Third-Party Websites
Our website may contain links to third-party websites or services.
Solar Starz is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.
If a parent or guardian believes a child has provided personal information to us, they may contact us and request that the data be removed.
Data Security and Retention
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
However, no system can guarantee absolute security, and data transmission over the internet may not always be fully secure.
We retain personal information only as long as necessary to:
- Provide our services
- Maintain accounts
- Comply with legal requirements
- Resolve disputes
Your Privacy Rights
Depending on applicable laws, you may have the following rights regarding your personal information.
Access
You may request access to the personal information we hold about you.
Correction
You may request correction of inaccurate or incomplete information.
Deletion
You may request that we delete personal information where permitted by law.
Data Portability
You may request a copy of your personal information.
Marketing Preferences
You may unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us using the contact information below.
International Data Transfers
In some cases, your personal information may be processed or stored outside your country through trusted service providers.
We ensure that appropriate safeguards are used to protect your data when such transfers occur.
Updates to This Privacy Policy
Solar Starz may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Solar Starz
Email: info@solarstarz.co.za