Installation Policy

At Solar Starz, we are committed to delivering safe, reliable, and professional solar system installations for both residential and commercial clients. This policy outlines our approach to installation, responsibilities, and expectations.

Scheduling & Preparation

Installation appointments are scheduled in advance based on customer availability and site assessment.
Customers are responsible for providing access to the installation site and ensuring it is clear of obstructions.
Solar Starz may perform a pre-installation assessment to verify roof conditions, energy requirements, and system design.

Installation Process

All installations are carried out by trained and certified professionals.
Equipment is installed following industry best practices, manufacturer guidelines, and local building and electrical regulations.
Safety protocols are strictly followed to protect customers, staff, and property.

Customer Responsibilities

Provide accurate information about your property, energy needs, and site conditions.
Ensure pets, children, or other hazards are managed during the installation period.
Cooperate with the installation team to facilitate smooth and efficient setup.

Post-Installation

After installation, the system will be tested to ensure proper operation.
Solar Starz will provide guidance on system operation, monitoring, and maintenance.
Any issues identified during or after installation should be reported immediately to our support team.

Limitations & Exceptions

Installation timelines may vary depending on system size, site conditions, and weather.
Any additional work required due to unforeseen site conditions may incur extra charges, which will be discussed before proceeding.
Solar Starz is not responsible for pre-existing structural issues or electrical problems unrelated to the solar system.

Contact Us

For questions regarding installation or to schedule an appointment:
Phone: +27 (069) 030 0447
Email: info@solarstarz.co.za
Office: Unit 12 82B, Pabalego Factories, 1044 Schooner Ave, Laser Park, Roodepoort, Gauteng 1724
Office Hours: Mon – Fri, 8:00 AM – 5:00 PM