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Payment Policy

Payment Policy

Last Updated: February 2026

At Solar Starz, we aim to provide customers with a secure and simple payment experience when placing orders through our website.

This Payment Policy explains the payment methods we accept, how payments are processed, and important information related to billing and order verification.

Accepted Payment Methods

Solar Starz currently accepts the following payment methods:

  • Credit Cards
  • Debit Cards
  • Electronic Bank Transfer (EFT)

All payments are processed in South African Rand (ZAR).

Credit & Debit Card Payments

We accept major credit and debit cards through secure payment gateways.

Card payments are encrypted and processed securely by trusted third-party payment providers.

Accepted card types may include:

  • Visa
  • Mastercard

Your card will be charged at the time the order is placed and successfully processed.

Solar Starz does not store full card details on our systems.

Bank Transfer (EFT)

Customers may also pay via Electronic Funds Transfer (EFT).

Please note:

  • Orders paid via EFT will only be processed once payment has cleared
  • Payment clearance may take 1–2 business days depending on your bank
  • Orders may be delayed if proof of payment is not received or if payment cannot be verified

Banking details for EFT payments will be provided during checkout or on the order confirmation page.

When making payment, please use your order number as the payment reference.

Order Verification

For security purposes, some orders may require additional verification before processing.

Solar Starz reserves the right to:

  • Request proof of payment
  • Verify billing information
  • Contact customers to confirm order details

This helps protect both the customer and our business against fraudulent transactions.

Payment Security

We take payment security seriously and use trusted payment providers to help ensure transactions are processed safely.

While we take reasonable precautions to protect payment information, customers are responsible for ensuring their own devices and internet connections are secure when making purchases online.

Failed or Declined Payments

If a payment is declined or unsuccessful:

  • The order will not be processed
  • The customer may need to contact their bank or payment provider
  • Solar Starz cannot guarantee product availability until payment is successfully received

Pricing & Billing

All prices displayed on our website are listed in South African Rand (ZAR).

We reserve the right to update pricing, correct errors, or cancel orders where pricing inaccuracies may have occurred.

If an order is affected by an incorrect price or billing issue, our team will contact the customer before processing the order.

Refunds

Approved refunds are processed back to the original payment method used during checkout.

Refund processing times may vary depending on your bank or payment provider.

For more information regarding refunds and returns, please refer to our Refund & Returns Policy.

Contact Information

If you have any questions regarding payments or billing, please contact us:

Solar Starz
Email: info@solarstarz.co.za

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