Privacy Policy
Last Updated: February 2026
At Solar Starz, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and how it is handled when you visit our website, place an order, contact us, or use our services.
By using our website, you agree to the collection and use of information as outlined in this policy.
Information We Collect
When you place an order or interact with our website, we may collect certain personal information, including:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order and payment details
- Account information if you create an account
- Communication sent to us through email or contact forms
We may also collect limited technical information automatically, such as:
- IP address
- Browser type
- Device information
- Pages visited on our website
- Website activity and usage information
This helps us improve website performance and customer experience.
How We Use Your Information
We use customer information to operate our business and provide our services effectively.
This may include:
- Processing and delivering orders
- Communicating about purchases or deliveries
- Providing customer support
- Managing returns or refunds
- Improving our website and services
- Preventing fraud or suspicious activity
- Sending promotional emails or updates where applicable
Customers may unsubscribe from marketing emails at any time.
Payments
Payments made on our website are processed securely through trusted payment providers.
Solar Starz does not store full credit card or debit card information on our servers.
Cookies & Website Analytics
Our website may use cookies and analytics tools to improve functionality and understand how visitors use the website.
Cookies help us remember preferences, improve performance, and provide a better browsing experience.
Most browsers allow you to disable cookies if you prefer.
Sharing Information
We do not sell customer information.
However, we may share necessary information with trusted third-party service providers who help us operate our business, including:
- Payment providers
- Courier and delivery companies
- Website hosting providers
- Technical support services
- Marketing or analytics platforms
Information is only shared where reasonably necessary to provide our services.
Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure.
While we work to keep information secure, no online system can guarantee complete security.
Customers are responsible for keeping their account login details confidential.
Your Rights
Depending on applicable South African privacy laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of certain information
- Opt out of marketing communication
To make a request, contact us using the details below.
Third-Party Websites
Our website may contain links to external websites.
Solar Starz is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their policies separately before providing personal information.
Children’s Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal information from minors.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or website changes.
Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Solar Starz
Email: info@solarstarz.co.za