We currently provide standard delivery within South Africa. Delivery availability may depend on the product and the delivery location.

Yes. Standard shipping is free for eligible orders within our normal South African delivery coverage.

Orders generally require 1–2 business days for processing after successful payment and order confirmation. Standard shipping normally takes an additional 3–5 business days.

The estimated total delivery time is therefore approximately 4–7 business days.

Available payment methods are displayed during checkout. Depending on the options currently available, customers may be able to pay using electronic payment methods or EFT.

Orders paid by EFT are processed after the payment has been received and verified.

Yes, eligible products can be returned in accordance with our Refund & Returns Policy and applicable South African consumer-protection laws.

If you receive a defective, damaged, incorrect or materially misdescribed product, please contact us as soon as possible so that we can assist.

Please contact Solar Starz as soon as possible and provide your order number together with photographs of the damaged product and packaging.

We recommend keeping the original packaging and accessories until the matter has been resolved.

Some products may include a manufacturer's warranty. Warranty periods and conditions vary depending on the product and manufacturer.

Customers should keep their invoice, order information and product serial number for warranty purposes.

Installation is included only where specifically stated on the individual product page.

You can contact our team using the details below:

Solar Starz
Unit 12, 82B Pabalego Factories
1044 Schooner Ave, Laser Park
Roodepoort, Gauteng 1724
South Africa

Phone: 084 494 0000
Email: info@solarstarz.co.za

Business Hours: Monday – Friday, 08:00 – 17:00

For order enquiries, please include your order number so we can assist you more efficiently.

Solar Starz – Sustainable Energy