Terms of service

Terms of Service

Last Updated: 26 August 2026

Welcome to Solar Starz. These Terms of Service govern your use of the Solar Starz website and your purchase of products through our online store.

By accessing our website, browsing our products, creating an account or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

These terms are intended to provide clear information about our products, orders, payments, delivery, returns and your responsibilities as a customer.

1. About Solar Starz

Solar Starz is a South African business supplying solar and renewable-energy products.

Our business details are:

Solar Starz
Unit 12, 82B Pabalego Factories
1044 Schooner Ave
Laser Park
Roodepoort
Gauteng 1724
South Africa

Phone: 084 494 0000
Email: info@solarstarz.co.za

Business Hours:
Monday – Friday
08:00 – 17:00

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms of Service.

You agree not to:

  • Use the website for fraudulent purposes;

  • Attempt to gain unauthorised access to our website or systems;

  • Interfere with the normal operation of the website;

  • Submit false or misleading information;

  • Use automated systems to misuse or disrupt the website;

  • Attempt to compromise website security;

  • Copy or reproduce website content without permission; or

  • Use our website in a way that violates applicable South African law.

We reserve the right to restrict or suspend access where we reasonably believe that the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual product, including differences in colour, packaging, labelling or manufacturer presentation.

Product specifications may also change when manufacturers update or replace components.

Where a manufacturer's specifications differ from information previously displayed on our website, we will make reasonable efforts to keep product information current.

4. Solar Product Information

Solar equipment is technical equipment and must be selected and installed appropriately.

Product information on our website is provided to help customers understand the products we sell. It should not automatically be treated as a substitute for professional electrical, engineering or installation advice.

Customers should consider factors such as:

  • Electricity consumption;

  • Required backup duration;

  • Solar generation requirements;

  • Battery capacity;

  • Inverter capacity;

  • Installation environment;

  • Electrical compatibility;

  • Applicable regulations; and

  • Manufacturer requirements.

Where professional installation or technical assessment is required, customers should use a suitably qualified professional.

5. Product Availability

Products displayed on our website are subject to availability.

We aim to maintain accurate stock information, but there may occasionally be circumstances where a product becomes unavailable after an order has been placed.

If we are unable to fulfil an order because the product is unavailable, we will contact the customer and discuss the available options, which may include an alternative product or refund where appropriate.

6. Prices

Prices displayed on our website are stated in South African Rand (ZAR), unless otherwise indicated.

We make reasonable efforts to ensure that prices are accurate.

Prices may change from time to time due to supplier pricing, promotions, exchange-rate changes, operating costs or other commercial circumstances.

The price applicable to an order will be the price presented during the applicable checkout process, subject to any obvious pricing error or applicable legal requirements.

7. Pricing Errors

We take reasonable steps to ensure that our website contains accurate pricing.

If a product has been accidentally listed at an obviously incorrect price, we may contact the customer before fulfilling the order.

Where an order cannot reasonably be fulfilled at the incorrect price, we will communicate with the customer and provide an appropriate resolution in accordance with applicable law.

8. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

After an order is submitted, you may receive an order confirmation by email.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been dispatched.

We reserve the right to verify an order before processing it.

9. Order Acceptance

An order may be subject to:

  • Product availability;

  • Payment confirmation;

  • Accurate customer information;

  • Fraud and security checks; and

  • Other reasonable verification procedures.

If we cannot accept or fulfil an order, we will contact the customer and, where payment has already been received, arrange an appropriate refund where applicable.

10. Payment

Solar Starz may offer one or more payment methods displayed during checkout.

Available payment methods may include card payments, electronic funds transfer (EFT) or other payment services made available through our website.

Payment must be successfully received or verified before an order is processed for dispatch, unless otherwise agreed in writing.

Payment information may be processed by third-party payment providers. Solar Starz does not intentionally store complete card details such as full card numbers or CVV information on its own systems.

11. EFT Payments

Where EFT is offered, customers must use the correct payment reference provided for their order.

An EFT order will only be processed once payment has been received and verified.

Customers should not assume that an EFT payment has been received simply because a payment instruction has been submitted through their bank.

12. Fraud Prevention

We may conduct reasonable checks on orders to protect customers and Solar Starz from fraudulent or unauthorised transactions.

Where an order raises legitimate security concerns, we may request additional information or verification before processing the order.

We may cancel or decline an order where there are reasonable grounds to believe that the transaction is fraudulent, unauthorised or unlawful.

13. Shipping

Solar Starz provides standard shipping within South Africa in accordance with our Shipping Policy.

Our standard delivery arrangement is:

Processing: 1–2 business days
Shipping/transit: 3–5 business days
Estimated total: approximately 4–7 business days
Standard shipping: Free

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Please review our Shipping Policy for complete information about delivery.

14. Delivery Information

Customers are responsible for providing an accurate delivery address and contact information.

Solar Starz is not responsible for delays caused by:

  • Incorrect addresses;

  • Incomplete delivery information;

  • Failed delivery attempts;

  • An unavailable recipient;

  • Inaccessible delivery locations; or

  • Other circumstances caused by inaccurate information supplied by the customer.

Where a delivery issue occurs, we will make reasonable efforts to assist.

15. Returns and Refunds

Returns and refunds are handled according to our Refund & Returns Policy.

Products may be eligible for return where they are defective, damaged, incorrectly supplied, materially different from their description or where a return right applies under South African consumer law.

Nothing in these Terms of Service removes or limits consumer rights that cannot legally be excluded.

16. Consumer Protection

Solar Starz respects the rights provided to customers under applicable South African consumer-protection legislation, including the Consumer Protection Act 68 of 2008.

Where applicable law provides rights relating to defective goods, refunds, replacements, repairs, warranties, cancellations or other consumer protections, those rights will apply.

Nothing in these Terms of Service is intended to exclude a right that cannot lawfully be excluded.

17. Warranties

Certain products may be supplied with a manufacturer's warranty.

The applicable warranty period and conditions may differ between products and manufacturers.

Customers should review the warranty information supplied with the product and retain their proof of purchase.

A manufacturer's warranty does not replace statutory consumer rights that apply to the purchase.

18. Installation

Unless specifically stated on the relevant product or service page, purchasing a product from Solar Starz does not automatically include installation.

Solar products, batteries, inverters and electrical equipment may require installation by an appropriately qualified person.

Customers are responsible for ensuring that products are installed and operated in accordance with applicable requirements and manufacturer instructions where installation is not provided by Solar Starz.

Damage caused by incorrect installation, unauthorised modification, misuse or failure to follow manufacturer instructions may affect applicable manufacturer warranty terms, subject to statutory consumer rights.

19. Electrical and Technical Safety

Solar equipment can involve significant electrical energy and should be handled responsibly.

Customers should not attempt to modify, repair, open or electrically connect equipment unless they are appropriately qualified or authorised to do so.

Always follow the relevant manufacturer's installation, operating and safety instructions.

Where professional electrical work is required, customers should use an appropriately qualified professional.

20. Intellectual Property

Unless otherwise stated, the Solar Starz website and its content are owned by or licensed to Solar Starz.

This may include:

  • Logos;

  • Brand names;

  • Text;

  • Product descriptions;

  • Graphics;

  • Website design;

  • Photographs;

  • Icons;

  • Videos; and

  • Other original website material.

You may view and use the website for personal or legitimate purchasing purposes.

You may not reproduce, copy, modify, distribute or commercially exploit our website content without prior written permission, except where permitted by applicable law.

21. Customer Reviews and Submissions

If you submit a review, comment, photograph, testimonial or other content to Solar Starz, you confirm that you have the right to submit that content.

You should not submit:

  • False information;

  • Content belonging to another person without permission;

  • Confidential information;

  • Personal information about another person without appropriate permission;

  • Illegal material; or

  • Content that infringes another person's rights.

We may remove content that we reasonably believe violates these requirements or applicable law.

22. Website Accuracy

We aim to keep our website accurate and operational, but we do not guarantee that every page, product listing or piece of information will always be completely current or free from errors.

Website content may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our control.

23. Third-Party Services

Our website may rely on third-party services, including Shopify, payment providers, delivery companies, analytics providers and other technology services.

These services may have their own terms and privacy policies.

Solar Starz is not responsible for the independent policies or practices of third-party providers, except to the extent required by applicable law.

24. Shopify Platform

Our online store is built and operated using Shopify.

Shopify provides the e-commerce technology used to operate our online store, including features relating to website hosting, checkout, order processing and store management.

Your use of our website remains subject to these Terms of Service as well as applicable third-party terms where relevant.

25. Links to Other Websites

Our website may contain links to third-party websites.

These links may be provided for convenience or additional information.

Solar Starz does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

Customers should review the applicable third-party terms and privacy policies before using those websites.

26. Limitation of Liability

To the extent permitted by applicable law, Solar Starz will not be responsible for losses resulting solely from circumstances outside our reasonable control.

This may include certain losses caused by:

  • Courier delays;

  • Network or telecommunications failures;

  • Website outages;

  • Natural events;

  • Public disruptions;

  • Third-party service interruptions; or

  • Other circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful or would unlawfully limit a consumer's rights under South African law.

27. Events Outside Our Control

Solar Starz will make reasonable efforts to fulfil its obligations, but circumstances outside our reasonable control may affect our ability to do so.

Such circumstances may include severe weather, natural disasters, transport disruptions, strikes, infrastructure failures, government restrictions, widespread technology failures or other unforeseen events.

Where such circumstances occur, we will make reasonable efforts to communicate with affected customers.

28. Account Security

If you create an account on our website, you are responsible for keeping your login information confidential.

You should notify us if you believe that your account has been accessed without your permission.

Solar Starz will not ask you to provide your password through an unsolicited email or message.

29. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information and how customers can exercise applicable rights under South African privacy legislation, including POPIA.

30. Changes to Products and Services

Solar Starz may update, replace or discontinue products, website features or services from time to time.

Changes will not affect an order that has already been accepted and paid for except where permitted or required by applicable law.

31. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, payment methods, legal requirements or operating procedures.

The latest version will be published on this page.

The updated date at the top of the page will indicate when the terms were last revised.

32. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute will be handled in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or applicable dispute-resolution bodies.

33. Complaints and Disputes

If you have a concern about an order, product, payment, delivery or service, we encourage you to contact Solar Starz first so that we can investigate and attempt to resolve the matter.

Please provide your order number and relevant details when contacting us.

Email: info@solarstarz.co.za
Phone: 084 494 0000

We aim to handle customer complaints fairly and within a reasonable period.

34. Contact Information

For questions regarding these Terms of Service, please contact:

Solar Starz
Unit 12, 82B Pabalego Factories
1044 Schooner Ave
Laser Park
Roodepoort
Gauteng 1724
South Africa

Phone: 084 494 0000
Email: info@solarstarz.co.za

Business Hours:
Monday – Friday
08:00 – 17:00

35. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund & Returns Policy, Warranty Policy and other policies published on our website, form the general terms governing the use of the Solar Starz website and purchases made through it.

Where a specific policy provides more detailed information about a particular matter, that policy will apply to that matter.

Solar Starz – Sustainable Energy