Privacy policy

Privacy Policy

Last Updated: 26 August 2026

At Solar Starz, we respect the privacy of our customers and website visitors. We understand that customers need to know how their personal information is collected, used, stored and protected when they browse our website, contact us or purchase products from us.

This Privacy Policy explains how Solar Starz handles personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Our website is operated using the Shopify e-commerce platform. Shopify provides the technology and infrastructure that enables us to operate our online store, process orders and provide certain online services. Shopify may process information on our behalf or as an independent party depending on the service involved.

By using our website, submitting your information to us or purchasing from Solar Starz, you acknowledge that your information may be handled as described in this Privacy Policy.

1. About Solar Starz

Solar Starz is a South African solar-energy business supplying solar products and energy solutions to customers.

Our business details are:

Solar Starz
Unit 12, 82B Pabalego Factories
1044 Schooner Ave
Laser Park
Roodepoort
Gauteng 1724
South Africa

Telephone: 084 494 0000
Email: info@solarstarz.co.za

Business Hours:
Monday – Friday
08:00 – 17:00

For purposes of POPIA, Solar Starz acts as the responsible party in relation to personal information that we collect and process for our own business purposes.

2. What Is Personal Information?

For purposes of this Privacy Policy, personal information generally means information that identifies or relates to an identifiable individual.

Depending on how you interact with our website, this may include:

Full name
Email address
Telephone or mobile number
Billing address
Delivery address
Postal address
Order information
Products purchased
Payment-related information
Communication records
Customer enquiries
Account information
IP address
Browser information
Device information
Website usage information
Cookies and similar technical information
Information you voluntarily provide to us

We only seek to collect information that is reasonably necessary for the purposes explained in this policy.

3. How We Collect Personal Information

We may collect personal information when you:

Visit our website;
Create an account;
Place an order;
Complete checkout;
Request information about a product;
Contact us by email or telephone;
Submit a contact form;
Subscribe to marketing communications;
Request assistance with an order;
Submit a return, refund or warranty request;
Communicate with our customer service team; or
Otherwise voluntarily provide information to us.

We may also automatically receive certain technical information when you visit our website, such as IP address, browser type, device information and website activity.

4. Information Collected During an Order

When you purchase products from Solar Starz, we may collect information required to process and fulfil your order.

This can include:

Customer name;
Contact details;
Billing information;
Delivery address;
Product information;
Order value;
Order history;
Payment status;
Delivery information; and
Communications relating to the order.

This information allows us to confirm, process, dispatch and support your purchase.

5. Payment Information

Payments made through our website may be processed through third-party payment providers.

Depending on the payment method available at checkout, payment information may be collected and processed directly by the applicable payment service provider.

Solar Starz does not intentionally store complete card numbers, CVV numbers or other sensitive card authentication information on our own systems.

Payment providers may have their own privacy policies and security requirements.

Customers should review the privacy information of the applicable payment provider when making a payment.

6. Why We Use Personal Information

We may use personal information for legitimate business purposes, including to:

Process and fulfil orders;
Confirm payments;
Arrange delivery;
Communicate with customers;
Respond to enquiries;
Provide customer support;
Process returns and refunds;
Handle warranty enquiries;
Prevent fraud and unauthorised transactions;
Maintain business and transaction records;
Improve our website and services;
Understand customer needs and website usage;
Send service-related communications;
Send marketing communications where permitted;
Comply with legal and regulatory requirements; and
Protect our business, customers and website.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

7. POPIA and Lawful Processing

Solar Starz processes personal information in accordance with the principles applicable under POPIA.

Depending on the circumstances, we may process information because:

You have provided consent;
Processing is necessary to perform a contract with you;
Processing is necessary to take steps at your request before entering into a contract;
Processing is necessary to comply with a legal obligation;
Processing is necessary to protect a legitimate interest; or
Another lawful basis under applicable law permits the processing.

We aim to collect personal information in a manner that is reasonable, transparent and appropriate for the purpose for which it is required.

8. Consent

Where consent is required, Solar Starz will request consent in an appropriate manner.

For example, where applicable, we may request consent before sending certain promotional communications.

You may withdraw consent for future marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

9. Direct Marketing

Solar Starz may use customer contact information to communicate with customers about products, services, promotions and other business information where permitted by applicable law.

Where consent is required, we will obtain the appropriate consent before sending direct marketing communications.

Customers can request that we stop sending promotional communications at any time.

To opt out, contact:

Email: info@solarstarz.co.za
Phone: 084 494 0000

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on a user's device that can help a website remember information about the user's visit.

Cookies may be used to:

Keep the website functioning correctly;
Remember shopping-cart information;
Support checkout;
Maintain customer sessions;
Understand website usage;
Improve website performance;
Provide relevant functionality;
Measure marketing performance; and
Improve the customer experience.

Some cookies may be provided by Shopify or third-party applications and services used by our store.

Shopify provides merchants with customer privacy tools, including options for privacy policies and cookie banners through Shopify's customer privacy settings.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website, including shopping-cart or checkout features.

11. Shopify

Our online store is built and hosted using Shopify.

Shopify provides the e-commerce infrastructure that enables us to operate our website, including features relating to online shopping, checkout, order management and customer interactions.

Shopify may process personal information in connection with the services it provides.

Shopify's current privacy documentation explains that personal information may include contact information, device information, payment information and information relating to interactions with Shopify-powered stores.

Shopify may also process information through third-party service providers and integrations used by merchants.

For more information about Shopify's own privacy practices, customers may review Shopify's Privacy Policy.

12. Third-Party Service Providers

We may use trusted third-party service providers to help us operate our business.

These may include providers involved in:

Payment processing;
Delivery and courier services;
Website hosting and infrastructure;
Website analytics;
Email communications;
Customer support;
Fraud prevention;
Advertising and marketing;
Technical support; and
Other services necessary to operate our business.

We aim to provide personal information only to parties that reasonably require it for the relevant business purpose.

Third-party providers may process information according to their own privacy policies and contractual obligations.

13. Delivery and Courier Information

When you place an order, we may provide necessary customer information to a delivery or courier service.

This may include:

Customer name;
Delivery address;
Telephone number;
Order reference; and
Information required to complete delivery.

We only provide information reasonably necessary for the delivery of your order.

14. Marketing, Advertising and Analytics

We may use analytics and marketing tools to understand how visitors interact with our website and to evaluate the performance of our advertising.

These tools may collect technical information such as:

IP address;
Device type;
Browser information;
Pages visited;
Website interactions;
Referring website;
Approximate location; and
Advertising or campaign information.

Where required by applicable law, we will obtain the appropriate consent before using cookies or similar technologies for certain marketing purposes.

15. Google Services

Solar Starz may use Google services such as Google Analytics, Google Ads or other Google marketing and measurement tools.

Where these services are enabled, information may be collected through cookies, pixels or similar technologies to help us understand website traffic, measure advertising performance and improve our marketing.

The exact information processed will depend on the Google services enabled on our website.

16. How We Protect Personal Information

Solar Starz takes reasonable measures to protect personal information against:

Loss;
Unauthorised access;
Unauthorised disclosure;
Misuse;
Destruction;
Alteration; and
Unlawful processing.

Security measures may include access controls, secure connections, password protection, platform security and limiting access to information to persons who reasonably require it.

However, no online system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own information, including using secure devices and avoiding sharing passwords or sensitive information with unauthorised persons.

17. Data Breaches

If Solar Starz becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate and contain the incident.

Where POPIA requires notification to the Information Regulator and/or affected data subjects, we will make the required notifications in accordance with applicable law.

We may also take additional measures to reduce the risk of further harm.

18. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing and supporting orders;
Providing customer service;
Handling returns and warranties;
Maintaining financial and transaction records;
Meeting legal and regulatory obligations;
Resolving disputes;
Preventing fraud; and
Protecting our legitimate business interests.

The specific retention period may vary depending on the type of information and the reason for retaining it.

When information is no longer reasonably required, we will take appropriate steps to delete, destroy or anonymise it where appropriate and lawful.

19. Your Rights Under POPIA

Subject to the conditions and limitations provided by law, you may have rights including the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally permitted;
Object to certain processing;
Object to direct marketing;
Withdraw consent where processing is based on consent;
Request information about how your personal information is processed; and
Lodge a complaint regarding the handling of your personal information.

Some rights are subject to legal limitations and may not apply in every circumstance.

20. Requesting Access to Your Information

If you would like to request access to personal information that Solar Starz holds about you, contact us using the details below.

Email: info@solarstarz.co.za
Telephone: 084 494 0000

We may need to verify your identity before responding to a personal-information request.

This is intended to protect customers from unauthorised access to their information.

21. Correcting Your Information

If you discover that information we hold about you is incorrect, incomplete or outdated, please contact us.

We will take reasonable steps to correct or update the information where appropriate.

22. Deletion Requests

You may request deletion of personal information where permitted by applicable law.

However, we may be required to retain certain information for legal, accounting, tax, fraud-prevention, warranty or dispute-resolution purposes.

Where we are legally required to retain information, we will retain it only for the applicable period and purpose.

23. Children's Information

Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe that a child has provided personal information to us without the required consent, please contact us so that we can investigate and take appropriate action.

24. International Data Transfers

Because Solar Starz uses Shopify and may use third-party services, personal information may in certain circumstances be processed or stored outside South Africa.

Shopify states that personal information may be transferred internationally, including to countries such as Canada and the United States, depending on the services involved. Shopify also states that it takes steps intended to protect personal information when it is transferred internationally.

Where applicable, Solar Starz will take reasonable steps to ensure that international transfers are handled in accordance with POPIA and other applicable legal requirements.

25. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms or other external services.

Once you leave the Solar Starz website, the privacy practices of the third party will apply.

Solar Starz is not responsible for the privacy practices or content of third-party websites.

We encourage customers to review the privacy policies of third-party services before submitting personal information to them.

26. Social Media

If you interact with Solar Starz through social-media platforms, the relevant platform may collect and process information according to its own privacy policy.

Information that you voluntarily make public on social-media platforms may be visible to others.

We recommend reviewing the privacy settings of any social-media account you use to communicate with us.

27. Changes to This Privacy Policy

Solar Starz may update this Privacy Policy from time to time.

Changes may be made to reflect:

Changes in our business;
New products or services;
Changes to our website;
Changes in technology;
Changes in payment or delivery providers;
Changes in applicable laws; or
Changes in our privacy practices.

The latest version will be published on this page with the applicable update date.

We encourage customers to review this page periodically.

28. Information Regulator

If you believe that your personal information has been handled unlawfully or that your privacy rights have not been properly addressed, you may contact Solar Starz first so that we can attempt to resolve the matter.

You may also contact the Information Regulator of South Africa in accordance with its applicable procedures.

29. Responsible Party Contact Details

For privacy questions, POPIA requests or concerns about your personal information, please contact: