Shipping Policy

Last Updated: 26 August 2026

At Solar Starz, we want every order to reach you safely and within a reasonable timeframe. We provide free standard shipping on eligible orders and work with trusted delivery partners to ensure that your solar products and equipment are handled and transported with care.

This Shipping Policy explains how we process, dispatch and deliver orders placed through the Solar Starz website.

1. Shipping Coverage

Solar Starz currently delivers to customers within South Africa.

We aim to make our products accessible to customers across the country. Delivery availability may depend on the product, delivery address, size or weight of the order, and the capabilities of our delivery partners.

If a particular product cannot be delivered to your address, we will contact you using the contact information provided with your order.

2. Free Standard Shipping

Standard shipping is free of charge.

There is no additional standard delivery fee added to eligible orders during checkout.

The free shipping offer applies to standard delivery within our normal South African delivery coverage. If an unusual delivery requirement applies to an order, we will communicate this with the customer before making any additional arrangements or charges.

3. Order Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully received and the order has been confirmed.

Processing includes:

• Confirming your order and payment

• Checking product availability

• Preparing the products for dispatch

• Packaging the order appropriately

• Arranging collection or handover to our delivery partner

Processing time is separate from the shipping transit period.

Orders placed outside our normal business hours, on weekends or on South African public holidays may begin processing on the next business day.

4. Shipping and Delivery Time

After your order has been processed and handed over to the delivery carrier, standard shipping normally takes approximately 3–5 business days.

The estimated delivery timeframe is therefore:

Processing: 1–2 business days
Shipping/Transit: 3–5 business days
Estimated total: approximately 4–7 business days

Delivery estimates are provided as a guide and are not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, courier schedules, weather, public holidays, regional conditions and other circumstances outside our reasonable control.

5. Business Days

Our standard processing timeframe is based on business days.

Business days generally refer to Monday through Friday, excluding South African public holidays.

For example, an order placed over a weekend may begin processing on the following Monday, provided Monday is a normal business day.

6. Order Confirmation

After an order is successfully placed, customers should receive an order confirmation containing the relevant order details.

We recommend checking the confirmation carefully to ensure that the following information is correct:

• Customer name

• Delivery address

• Contact telephone number

• Email address

• Products ordered

• Quantity ordered

If you notice an incorrect delivery address or other important information, please contact Solar Starz as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

7. Dispatch and Tracking

Once your order has been processed and handed over to the relevant delivery partner, tracking information may be provided where tracking is available.

Tracking information can take some time to become active after the parcel has been collected.

Customers should use the tracking information provided to monitor the progress of their delivery.

If tracking information has not updated for an unusually long period, please contact our customer service team so that we can assist.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your address includes, where applicable:

• Full name

• Street or building name and number

• Unit or apartment number

• Suburb

• City or town

• Province

• Postal code

• Contact telephone number

Solar Starz cannot be held responsible for delays caused by an incorrect, incomplete or outdated delivery address supplied by the customer.

If an order is returned to us because the delivery address was incorrect or the recipient could not be reached, additional delivery arrangements may be required before the order can be sent again.

9. Delivery Attempts

Our delivery partners may make delivery attempts according to their normal delivery procedures.

Customers should ensure that someone is available to receive the order where required.

If a delivery cannot be completed because nobody is available, the address is inaccessible, or the courier cannot contact the recipient, the courier may arrange another delivery attempt or return the parcel to the sender.

Where an order is returned to Solar Starz, we will contact the customer to determine the appropriate next step.

10. Delays

Although we aim to meet the estimated delivery timeframe, delivery dates can occasionally be affected by circumstances outside our control.

Possible causes of delay include:

• Severe weather

• Road closures

• Traffic or transportation disruptions

• Public holidays

• Courier network delays

• High delivery volumes

• Incorrect delivery information

• Remote or difficult-to-access delivery locations

• Unforeseen operational disruptions

When we become aware of a significant delay affecting an order, we will make reasonable efforts to assist and provide available information.

11. Remote and Special Delivery Areas

Some remote areas may require additional handling or may have longer delivery times because of courier coverage and transportation schedules.

If your delivery address falls outside standard delivery coverage, we may contact you before dispatch to confirm the available delivery arrangements.

We will not knowingly add an unexpected delivery charge without informing the customer first.

12. Large, Heavy or Specialised Products

Solar equipment can vary considerably in size and weight.

For particularly large, heavy or specialised products, delivery may require a different transport arrangement from standard parcel delivery.

Where a product requires special transportation or handling, the applicable delivery arrangements will be communicated to the customer before dispatch where necessary.

13. Damaged Packages

Customers should inspect the outer packaging when receiving an order.

If a package appears seriously damaged, opened, crushed or tampered with, please notify the delivery driver where possible and contact Solar Starz as soon as reasonably possible.

Where appropriate, customers may be asked to provide photographs of:

• The outer packaging

• Shipping labels

• Visible damage

• The product

• Internal packaging

This information can assist us in investigating the matter with the delivery provider.

14. Incorrect or Missing Items

If your order arrives with an incorrect, missing or visibly damaged item, please contact us promptly after delivery.

Please provide your order number together with photographs or other relevant information so that we can investigate the issue and determine the appropriate resolution.

Do not dispose of the original packaging until the matter has been resolved, as it may be required during an investigation.

15. Lost Deliveries

If tracking indicates that an order has been delivered but you have not received it, please contact us as soon as possible.

We may need to investigate the delivery with the relevant courier or delivery partner.

Customers should also check with household members, reception areas, security personnel, neighbours or other authorised persons who may have accepted the delivery on their behalf.

16. Delivery to Business Addresses

Customers ordering to a business address should provide the company name, unit or office number where applicable, and the name of the person responsible for receiving deliveries.

Solar Starz is not responsible for delays caused by a business's internal receiving procedures after a delivery has been accepted at the stated address.

17. Public Holidays

Orders placed on South African public holidays will generally be processed on the next available business day.

Public holidays may also affect courier collection and delivery schedules and can therefore extend the normal estimated delivery timeframe.

18. Delivery Estimates

The delivery times displayed on our website are estimates based on normal operating conditions.

Our standard estimate is:

1–2 business days for processing + 3–5 business days for shipping = approximately 4–7 business days total.

The estimate begins once payment has been successfully received and the order has been accepted for processing.

Delivery estimates should not be interpreted as a guaranteed delivery date.

19. Order Cancellation Before Dispatch

If you need to cancel an order, contact Solar Starz as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been dispatched. However, once an order has been handed to a delivery provider, cancellation may no longer be possible and the request may need to be handled under our Returns & Refunds Policy.

20. Shipping and Returns

Shipping arrangements for returned products are handled according to our Returns & Refunds Policy.

Customers should review that policy before returning any product, as return eligibility, return procedures and applicable conditions may differ depending on the reason for the return and the type of product purchased.

21. Customer Responsibility

Customers are responsible for providing accurate delivery information and ensuring that the delivery location is accessible.

Solar Starz will make reasonable efforts to assist customers with delivery-related problems, but delays caused by incorrect customer information, failed delivery attempts or circumstances outside our control may affect the estimated delivery timeframe.

22. Contact Us

If you have questions about an order, delivery or our shipping process, please contact us.

Solar Starz
Unit 12, 82B Pabalego Factories
1044 Schooner Ave
Laser Park
Roodepoort
Gauteng 1724
South Africa

Phone: 084 494 0000
Email: info@solarstarz.co.za

Business Hours:
Monday – Friday
08:00 – 17:00

We will be happy to assist with shipping and order-related enquiries.

23. Important Shipping Summary

Shipping Information	Solar Starz
Delivery Country	South Africa
Standard Shipping Cost	FREE
Processing Time	1–2 business days
Shipping/Transit Time	3–5 business days
Estimated Total Delivery	4–7 business days
Processing Days	Monday – Friday
Tracking	Available where provided by the delivery partner
International Shipping	Not currently available

Solar Starz reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page with the updated date.

Solar Starz – Sustainable Energy