Shipping Policy

Last Updated: 26 August 2026

At Solar Starz, we want every order to reach you safely and within a reasonable timeframe. We provide free standard shipping on eligible orders and work with trusted delivery partners to ensure that your solar products and equipment are handled and transported with care.

This Shipping Policy explains how we process, dispatch and deliver orders placed through the Solar Starz website.

1. Shipping Coverage

Solar Starz currently delivers to customers within South Africa.

We aim to make our products accessible to customers across the country. Delivery availability may depend on the product, delivery address, size or weight of the order, and the capabilities of our delivery partners.

If a particular product cannot be delivered to your address, we will contact you using the contact information provided with your order.

2. Free Standard Shipping

Standard shipping is free of charge.

There is no additional standard delivery fee added to eligible orders during checkout.

The free shipping offer applies to standard delivery within our normal South African delivery coverage. If an unusual delivery requirement applies to an order, we will communicate this with the customer before making any additional arrangements or charges.

3. Order Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully received and the order has been confirmed.

Processing includes:

• 
  Confirming your order and payment
  
• 
  Checking product availability
  
• 
  Preparing the products for dispatch
  
• 
  Packaging the order appropriately
  
• 
  Arranging collection or handover to our delivery partner
  

Processing time is separate from the shipping transit period.

Orders placed outside our normal business hours, on weekends or on South African public holidays may begin processing on the next business day.

4. Shipping and Delivery Time

After your order has been processed and handed over to the delivery carrier, standard shipping normally takes approximately 3–5 business days.

The estimated delivery timeframe is therefore:

Processing: 1–2 business days
Shipping/Transit: 3–5 business days
Estimated total: approximately 4–7 business days

Delivery estimates are provided as a guide and are not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, courier schedules, weather, public holidays, regional conditions and other circumstances outside our reasonable control.

5. Business Days

Our standard processing timeframe is based on business days.

Business days generally refer to Monday through Friday, excluding South African public holidays.

For example, an order placed over a weekend may begin processing on the following Monday, provided Monday is a normal business day.

6. Order Confirmation

After an order is successfully placed, customers should receive an order confirmation containing the relevant order details.

We recommend checking the confirmation carefully to ensure that the following information is correct:

• 
  Customer name
  
• 
  Delivery address
  
• 
  Contact telephone number
  
• 
  Email address
  
• 
  Products ordered
  
• 
  Quantity ordered
  

If you notice an incorrect delivery address or other important information, please contact Solar Starz as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

7. Dispatch and Tracking

Once your order has been processed and handed over to the relevant delivery partner, tracking information may be provided where tracking is available.

Tracking information can take some time to become active after the parcel has been collected.

Customers should use the tracking information provided to monitor the progress of their delivery.

If tracking information has not updated for an unusually long period, please contact our customer service team so that we can assist.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your address includes, where applicable:

• 
  Full name
  
• 
  Street or building name and number
  
• 
  Unit or apartment number
  
• 
  Suburb
  
• 
  City or town
  
• 
  Province
  
• 
  Postal code
  
• 
  Contact telephone number
  

Solar Starz cannot be held responsible for delays caused by an incorrect, incomplete or outdated delivery address supplied by the customer.

If an order is returned to us because the delivery address was incorrect or the recipient could not be reached, additional delivery arrangements may be required before the order can be sent again.

9. Delivery Attempts

Our delivery partners may make delivery attempts according to their normal delivery procedures.

Customers should ensure that someone is available to receive the order where required.

If a delivery cannot be completed because nobody is available, the address is inaccessible, or the courier cannot contact the recipient, the courier may arrange another delivery attempt or return the parcel to the sender.

Where an order is returned to Solar Starz, we will contact the customer to determine the appropriate next step.

10. Delays

Although we aim to meet the estimated delivery timeframe, delivery dates can occasionally be affected by circumstances outside our control.

Possible causes of delay include:

• 
  Severe weather
  
• 
  Road closures
  
• 
  Traffic or transportation disruptions
  
• 
  Public holidays
  
• 
  Courier network delays
  
• 
  High delivery volumes
  
• 
  Incorrect delivery information
  
• 
  Remote or difficult-to-access delivery locations
  
• 
  Unforeseen operational disruptions
  

When we become aware of a significant delay affecting an order, we will make reasonable efforts to assist and provide available information.

11. Remote and Special Delivery Areas

Some remote areas may require additional handling or may have longer delivery times because of courier coverage and transportation schedules.

If your delivery address falls outside standard delivery coverage, we may contact you before dispatch to confirm the available delivery arrangements.

We will not knowingly add an unexpected delivery charge without informing the customer first.

12. Large, Heavy or Specialised Products

Solar equipment can vary considerably in size and weight.

For particularly large, heavy or specialised products, delivery may require a different transport arrangement from standard parcel delivery.

Where a product requires special transportation or handling, the applicable delivery arrangements will be communicated to the customer before dispatch where necessary.

13. Damaged Packages

Customers should inspect the outer packaging when receiving an order.

If a package appears seriously damaged, opened, crushed or tampered with, please notify the delivery driver where possible and contact Solar Starz as soon as reasonably possible.

Where appropriate, customers may be asked to provide photographs of:

• 
  The outer packaging
  
• 
  Shipping labels
  
• 
  Visible damage
  
• 
  The product
  
• 
  Internal packaging
  

This information can assist us in investigating the matter with the delivery provider.

14. Incorrect or Missing Items

If your order arrives with an incorrect, missing or visibly damaged item, please contact us promptly after delivery.

Please provide your order number together with photographs or other relevant information so that we can investigate the issue and determine the appropriate resolution.

Do not dispose of the original packaging until the matter has been resolved, as it may be required during an investigation.

15. Lost Deliveries

If tracking indicates that an order has been delivered but you have not received it, please contact us as soon as possible.

We may need to investigate the delivery with the relevant courier or delivery partner.

Customers should also check with household members, reception areas, security personnel, neighbours or other authorised persons who may have accepted the delivery on their behalf.

16. Delivery to Business Addresses

Customers ordering to a business address should provide the company name, unit or office number where applicable, and the name of the person responsible for receiving deliveries.

Solar Starz is not responsible for delays caused by a business's internal receiving procedures after a delivery has been accepted at the stated address.

17. Public Holidays

Orders placed on South African public holidays will generally be processed on the next available business day.

Public holidays may also affect courier collection and delivery schedules and can therefore extend the normal estimated delivery timeframe.

18. Delivery Estimates

The delivery times displayed on our website are estimates based on normal operating conditions.

Our standard estimate is:

1–2 business days for processing + 3–5 business days for shipping = approximately 4–7 business days total.

The estimate begins once payment has been successfully received and the order has been accepted for processing.

Delivery estimates should not be interpreted as a guaranteed delivery date.

19. Order Cancellation Before Dispatch

If you need to cancel an order, contact Solar Starz as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been dispatched. However, once an order has been handed to a delivery provider, cancellation may no longer be possible and the request may need to be handled under our Returns & Refunds Policy.

20. Shipping and Returns

Shipping arrangements for returned products are handled according to our Returns & Refunds Policy.

Customers should review that policy before returning any product, as return eligibility, return procedures and applicable conditions may differ depending on the reason for the return and the type of product purchased.

21. Customer Responsibility

Customers are responsible for providing accurate delivery information and ensuring that the delivery location is accessible.

Solar Starz will make reasonable efforts to assist customers with delivery-related problems, but delays caused by incorrect customer information, failed delivery attempts or circumstances outside our control may affect the estimated delivery timeframe.

22. Contact Us

If you have questions about an order, delivery or our shipping process, please contact us.

Solar Starz
Unit 12, 82B Pabalego Factories
1044 Schooner Ave
Laser Park
Roodepoort
Gauteng 1724
South Africa

Phone: 084 494 0000
Email: info@solarstarz.co.za

Business Hours:
Monday – Friday
08:00 – 17:00

We will be happy to assist with shipping and order-related enquiries.

23. Important Shipping Summary

Shipping InformationSolar StarzDelivery CountrySouth AfricaStandard Shipping CostFREEProcessing Time1–2 business daysShipping/Transit Time3–5 business daysEstimated Total Delivery4–7 business daysProcessing DaysMonday – FridayTrackingAvailable where provided by the delivery partnerInternational ShippingNot currently available

Solar Starz reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page with the updated date.

Solar Starz – Sustainable Energy

Refund & Returns Policy

Last Updated: 26 August 2026

At Solar Starz, we want our customers to purchase with confidence. We take care to ensure that orders are accurately processed, properly packaged and delivered in good condition.

If there is a problem with your order, we will work with you to resolve it fairly and efficiently.

This Refund & Returns Policy explains when products may be returned, how to request a return, and how refunds or replacements are handled.

1. Our Commitment to Customers

Solar Starz is committed to supplying products that are accurately described, of acceptable quality and suitable for their intended purpose.

Nothing in this policy is intended to limit or exclude any rights that a consumer may have under applicable South African consumer-protection legislation.

Where a statutory consumer right applies, that right will take precedence over any conflicting provision of this policy.

2. When Can You Return a Product?

A product may be eligible for return where:

• 
  The product is defective or unsafe.
  
• 
  The product does not meet the required quality standards.
  
• 
  The wrong product was supplied.
  
• 
  The product received is materially different from the product described on our website.
  
• 
  The product was damaged before or during delivery.
  
• 
  A return is permitted under applicable consumer-protection legislation.
  
• 
  A specific product warranty or guarantee provides an applicable return or replacement right.
  

For certain products, additional manufacturer warranty terms may apply.

3. Defective Products

Solar Starz recognises the consumer's statutory rights regarding defective or unsafe goods.

Under the South African Consumer Protection Act, qualifying goods are subject to an implied warranty of quality. Where goods fail to satisfy the applicable requirements, a consumer may have the right to return the goods within six months after delivery, without penalty and at the supplier's risk and expense, subject to the requirements of the Act.

Where applicable, the consumer may choose the remedy provided by law, which can include:

• 
  Repair of the product;
  
• 
  Replacement of the product; or
  
• 
  Refund of the price paid.
  

These statutory rights apply in addition to any manufacturer warranty that may apply to the product.

4. Products Damaged During Delivery

We recommend inspecting your order as soon as it arrives.

If a product or its packaging appears damaged, please contact Solar Starz as soon as reasonably possible.

To help us investigate the issue, we may request:

• 
  Your order number;
  
• 
  Photographs of the packaging;
  
• 
  Photographs of the shipping label;
  
• 
  Photographs showing the damage;
  
• 
  Photographs of the product and accessories; and
  
• 
  A description of the issue.
  

Please keep the original packaging and all accessories until the matter has been resolved.

Where the damage occurred before the product reached you, Solar Starz will work with the relevant delivery provider to investigate and resolve the matter.

5. Incorrect Products

If you receive a product that is different from what you ordered, please contact us as soon as possible.

We will verify the order and, where the incorrect product was supplied by Solar Starz, arrange an appropriate resolution.

Depending on availability and the circumstances, the resolution may include:

• 
  Supplying the correct product;
  
• 
  Replacing the incorrect product; or
  
• 
  Providing a refund where appropriate.
  

Where the incorrect product was supplied due to an error on our part, we will provide reasonable instructions regarding its return.

6. Product Not as Described

If a product does not correspond materially with the description, specifications or representation provided on our website, please contact us with your order details and supporting information.

We will investigate the matter and provide an appropriate remedy in accordance with applicable consumer-protection legislation.

7. Change-of-Mind Returns

A change-of-mind return is different from a return involving a defective, damaged or incorrectly supplied product.

Where applicable, consumers may have statutory rights to return certain goods under South African law. Those rights will not be excluded by this policy.

For voluntary change-of-mind returns that are not required by law, Solar Starz may require that the product:

• 
  Is unused;
  
• 
  Has not been installed or connected;
  
• 
  Is in its original condition;
  
• 
  Includes all accessories, manuals and components;
  
• 
  Is returned in its original packaging where reasonably possible; and
  
• 
  Has not been damaged or altered after delivery.
  

Because solar equipment can be technical and installation-sensitive, products that have been installed, wired, configured, modified or used may require inspection before a voluntary return is accepted.

8. Solar Equipment and Installed Products

Solar panels, inverters, batteries and electrical equipment require particular care.

If you are experiencing a technical problem with a solar product, please contact us before attempting to repair, open, modify or dismantle the product.

Customers should not attempt repairs or modifications that are not authorised by the manufacturer.

Damage caused by incorrect installation, unauthorised modification, misuse, improper handling or failure to follow manufacturer instructions may affect warranty or return eligibility, subject always to applicable consumer rights.

9. Items That May Not Qualify for a Voluntary Return

Subject to statutory consumer rights, a voluntary change-of-mind return may not be accepted where a product:

• 
  Has been installed or permanently connected;
  
• 
  Has been modified or altered;
  
• 
  Has been damaged through misuse or negligence;
  
• 
  Has been opened or dismantled contrary to manufacturer instructions;
  
• 
  Is missing essential components or accessories;
  
• 
  Has been used beyond what is reasonably necessary to inspect or assess the product; or
  
• 
  Has been damaged after delivery through improper handling or installation.
  

This section does not remove any statutory right relating to defective or unsafe goods.

10. How to Request a Return

To request a return, contact our customer service team using the details below.

Please provide:

1. 
   Your full name;
   
2. 
   Order number;
   
3. 
   Email address or telephone number used when ordering;
   
4. 
   Product name;
   
5. 
   Reason for the return;
   
6. 
   Photographs or other supporting information where relevant; and
   
7. 
   Any relevant warranty or product information.
   

Email: info@solarstarz.co.za
Phone: 084 494 0000

Please do not send a product back without first contacting Solar Starz and receiving return instructions.

11. Return Assessment

Once we receive a return request, we may need to assess the product to determine the appropriate resolution.

Depending on the circumstances, we may inspect:

• 
  Product condition;
  
• 
  Serial numbers;
  
• 
  Accessories and components;
  
• 
  Packaging;
  
• 
  Signs of damage;
  
• 
  Installation or modification;
  
• 
  The reported fault; and
  
• 
  Whether the product corresponds with the original order.
  

An assessment does not remove or limit any consumer rights available under applicable law.

12. Return Shipping Costs

Where a return is required because:

• 
  The wrong product was supplied;
  
• 
  The product was damaged before delivery;
  
• 
  The product is defective or unsafe; or
  
• 
  Applicable consumer-protection legislation requires the supplier to bear the return cost,
  

Solar Starz will make appropriate arrangements in accordance with the applicable circumstances and law.

For voluntary returns that are not required by law, the customer may be responsible for reasonable return shipping costs.

We will communicate the applicable return arrangements before the product is sent back.

13. Refunds

Once a return has been received and the applicable refund has been approved, Solar Starz will process the refund using the original payment method where reasonably possible.

Depending on the payment provider and banking institution, the time taken for the refund to appear in the customer's account may vary.

Customers should allow additional time for their bank or payment provider to reflect the transaction.

14. Refund Amount

Where a full refund is applicable, the refund will normally cover the amount paid for the returned product.

Where required by applicable law, associated delivery or return costs will also be handled in accordance with the relevant consumer rights.

For voluntary returns, any applicable costs or deductions will be communicated to the customer before the return is finalised.

Solar Starz will not make deductions that are prohibited by applicable law.

15. Replacement Products

Where a replacement is agreed or required, we will arrange a replacement subject to product availability.

If the same product is unavailable, we will communicate the available alternatives or refund options.

Replacement delivery arrangements will be communicated to the customer as part of the return process.

16. Manufacturer Warranties

Some solar products may include a manufacturer's warranty in addition to the rights provided by South African consumer law.

Manufacturer warranties may have specific requirements concerning:

• 
  Product registration;
  
• 
  Installation;
  
• 
  Approved installers;
  
• 
  Operating conditions;
  
• 
  Maintenance;
  
• 
  Warranty periods;
  
• 
  Serial numbers; and
  
• 
  Warranty claim procedures.
  

Where a manufacturer warranty applies, customers should retain invoices, serial numbers and relevant warranty documentation.

A manufacturer's warranty does not remove statutory consumer rights that apply to the transaction.

17. Warranty Exclusions

Manufacturer warranty conditions may exclude certain types of damage or failure.

Examples may include damage caused by:

• 
  Incorrect installation;
  
• 
  Incorrect electrical connection;
  
• 
  Unauthorised modification;
  
• 
  Physical impact;
  
• 
  Misuse;
  
• 
  Negligence;
  
• 
  Water or environmental damage outside the product's rated conditions;
  
• 
  Electrical surges where excluded by the relevant warranty;
  
• 
  Failure to follow manufacturer instructions; or
  
• 
  Use outside the manufacturer's specified operating requirements.
  

The specific warranty terms applicable to a product will depend on the manufacturer and product purchased.

18. Refund Processing Time

Once a return has been inspected and a refund has been approved, Solar Starz will process the applicable refund without unreasonable delay.

The time required for the funds to reflect in the customer's account may depend on the payment method and financial institution.

If you have not received an expected refund after the applicable processing period, please contact us so that we can investigate.

19. Proof of Purchase

A valid order number, invoice, receipt or other reasonable proof of purchase may be requested when processing a return or warranty claim.

This allows us to verify the transaction and identify the product purchased.

20. Missing Accessories or Components

Where a product is returned, customers should include all accessories, cables, manuals, brackets, components and other items supplied with the original order where applicable.

If an item is returned without components that were supplied with the product, we may need to assess the effect on the return or replacement, subject to applicable law.

21. Products Purchased as Part of a Bundle

Where products are sold together as a bundle, the return conditions may depend on whether the entire bundle or only an individual component is being returned.

Customers should contact Solar Starz before returning part of a bundle so that we can provide the appropriate instructions.

22. Promotional and Sale Products

Products purchased during promotional campaigns or sales remain subject to applicable consumer rights.

A discounted price does not automatically remove a customer's statutory rights concerning defective, unsafe or incorrectly supplied goods.

Any special voluntary return conditions applying to a particular promotion will be clearly communicated at the time of purchase.

23. Fraudulent or Unauthorised Transactions

If you believe that an order was placed using your payment details without your authorisation, please contact us immediately.

We may request information necessary to investigate the transaction and may also refer the matter to the relevant payment provider or financial institution.

24. Orders That Have Not Yet Been Dispatched

If you wish to cancel an order before it has been dispatched, contact Solar Starz as soon as possible.

We will make reasonable efforts to stop the order before dispatch where this is operationally possible.

If the order has already been dispatched, the request may need to be handled through the applicable return process.

25. Customer Responsibilities

Customers are expected to:

• 
  Provide accurate delivery and contact information;
  
• 
  Follow product installation and operating instructions;
  
• 
  Use products only for their intended purpose;
  
• 
  Avoid unauthorised modifications;
  
• 
  Keep invoices and order information;
  
• 
  Contact Solar Starz promptly when a problem is discovered; and
  
• 
  Follow the return instructions provided by our team.
  

26. Our Statutory Consumer Obligations

Solar Starz respects the rights provided to consumers under applicable South African legislation, including the Consumer Protection Act 68 of 2008.

Where the law provides a consumer with a right to repair, replacement, refund or return, this policy will be interpreted consistently with those rights.

The Consumer Protection Act provides an implied warranty of quality for qualifying goods and specific remedies where goods fail to meet the required standards.

27. Contact Solar Starz

For all return, refund and warranty enquiries, please contact:

Solar Starz
Unit 12, 82B Pabalego Factories
1044 Schooner Ave
Laser Park
Roodepoort
Gauteng 1724
South Africa

Phone: 084 494 0000
Email: info@solarstarz.co.za

Business Hours:
Monday – Friday
08:00 – 17:00

When contacting us, please include your order number so that we can assist you more efficiently.

28. Policy Updates

Solar Starz may update this Refund & Returns Policy from time to time to reflect changes in our business procedures, products, payment methods or applicable legal requirements.

The latest version will always be published on this page.

Solar Starz – Sustainable Energy